Navigating the digital frontier: Unveiling the dimensions of corporate digital responsibility practice

Abstract

This paper conducts an in-depth review of the last five years of Corporate Digital Responsibility (CDR) research, aiming to define CDR practices through a systematic literature review and grounded theory. The study identifies six aggregate dimensions of CDR practices: organisational culture, stakeholder engagement, ethical and responsible use of technology, governance and compliance, digital literacy and education, and innovation and future readiness. These dimensions are derived from 52 selected studies, yielding 180 coded insights. The paper highlights the importance of these dimensions in assessing and understanding companies’ CDR practices and proposes a research agenda to address existing gaps in the literature. The findings provide a foundational framework for both researchers and practitioners to evaluate and enhance CDR dimensions, contributing long-term to the development of a framework or model to measure and evaluate CDR practices. This framework or model aims to guide strategic CDR initiatives and foster responsible digital practices in the evolving digital landscape.