VERA-BAQUERO, A. .; COLOMO-PALACIOS, R. .; MOLLOY, O. .; ELBATTAH, M. . Business process improvement by means of Big Data based Decision Support Systems: a case study on Call Centers. International Journal of Information Systems and Project Management, [S. l.], v. 3, n. 1, p. 5–26, 2022. DOI: 10.12821/ijispm030101. Disponível em: https://revistas.uminho.pt/index.php/ijispm/article/view/3903. Acesso em: 19 may. 2024.